If you need to change an address or cancel an order, email us as soon as possible at support@henergysage.com. Once an order is processed or shipped, changes may not be possible.

See: Shipping Information

Many of our pieces feature natural stones and handmade details. Subtle variations in color, texture, and pattern are normal—each piece is slightly unique.

Processing time: 2–5 business days (excluding weekends and holidays).

See: Shipping Information

Estimated delivery time (after shipment):

• Standard Shipping: 7–20 business days
• Express Shipping: 6–8 business days (available at checkout)

Customs and local carrier conditions can cause delays. Total delivery time = processing time + shipping time.

See: Shipping Information

• Free worldwide standard shipping on orders over US$69.99.
• US$6 standard shipping for orders below the threshold.
• Express shipping starts at US$29.99 (shown at checkout; may vary by destination).

See: Shipping Information

Once your order ships, we’ll email you tracking details. Tracking updates may take 24–72 hours to appear after the label is created.

See: Shipping Information

If your package hasn’t arrived 60 days after it was shipped, contact support@henergysage.com. We will help investigate and offer a reshipment or refund based on the delivery investigation outcome.

See: Shipping Information

International orders may be subject to customs inspection and import duties/taxes depending on your country. These fees are the customer’s responsibility unless otherwise stated at checkout.

See: Shipping Information

You may request a return or exchange within 30 days of delivery. Items must be unused, in original condition, and returned in original packaging. Return shipping is not included unless the issue is caused by us.

See: Refund Policy

Email support@henergysage.com with:

1. Order number
2. Item(s) you want to return
3. Reason for return
4. Photos (required if damaged/defective/wrong/missing item)

Please wait for our confirmation before mailing anything back.

See: Refund Policy

Contact us within 5 days of delivery with photos and your order number. We’ll offer an appropriate resolution (replacement, reshipment, partial refund, or full refund depending on the case).

See: Refund Policy and Terms of Service

After we receive and inspect your return, approved refunds are issued to the original payment method within 7 business days (bank processing time may take longer). Original shipping fees and paid add-ons are non-refundable unless the return is due to our error.

See: Refund Policy

Promotions may have special shipping terms. Free shipping thresholds generally apply to qualifying items, and promotional free items may have separate shipping & handling terms.

See: Shipping Information

We accept payment options displayed at checkout, which may include major credit/debit cards and PayPal.

See: Payment Methods

PayPal may allow card/guest checkout in some regions (where available).

See: Payment Methods

No. Our jewelry is designed to support mindfulness and intention. It is not intended to guarantee specific outcomes, and individual experiences may vary.

See: Terms of Service

We use your data to process orders, ship products, provide support, and improve site performance. You can contact privacy@henergysage.com for privacy requests.

See: Privacy Policy