Shipping Information

Effective date: February 1, 2026

Processing Time

2–5 business days (excluding weekends and holidays).

Estimated Delivery Time (After Shipment)

• Standard Shipping: 7–20 business days
• Express Shipping: 6–8 business days (available at checkout)

Total delivery time = processing time + shipping time. Customs inspections, local carrier capacity, weather, or other disruptions may cause delays.

Shipping Cost

• Free worldwide standard shipping on orders over US$69.99 (qualifying items).
• For orders below the threshold: US$6 standard shipping.
• Express shipping starts at US$29.99 (shown at checkout and may vary by destination).

Important Notes

• Free shipping thresholds generally apply to qualifying, regular-priced items (promotional free gifts may be excluded).
• When a campaign includes a free promotional item, a separate shipping & handling charge may apply and is typically non-deductible.

Tracking

Once your order ships, you’ll receive a tracking email. Tracking updates may take 24–72 hours to appear after the label is created.

Address Changes

Please double-check your shipping address at checkout. If you need help correcting an address, contact us as soon as possible. Once an order is processed or shipped, rerouting may not be possible.

Customs & Import Duties

International orders may be subject to import duties or taxes depending on your country. These fees are the customer’s responsibility unless otherwise stated at checkout.

Need Help?

Email: support@henergysage.com