Privacy Policy

Effective date: February 1, 2026

1. Introduction

We take your privacy seriously. This Privacy Policy explains how HenergySage collects, uses, shares, and protects your information when you visit or purchase from our website.

2. Information We Collect

Information you provide: name, email, shipping address, billing address, phone number, order details, and communications.
Payment information: processed by our payment providers (we do not store full card details).
Device & usage data: IP address, browser type, pages viewed, and cookie identifiers.

3. How We Use Your Information

To process orders, fulfill shipments, and provide customer support
To send transactional messages (order confirmations, shipping updates)
To improve site performance, prevent fraud, and maintain security
With your consent, to send marketing emails (unsubscribe anytime)

4. How We Share Information

We may share information with service providers as needed for payments, shipping/logistics, customer support tools, analytics, and email delivery. We do not sell personal information in the traditional sense.

5. Cookies & Analytics

We use cookies and similar technologies for core site functionality and analytics. You can manage cookies through your browser settings. Some cookies are required for checkout and site operation.

6. International Transfers

Your information may be transferred and processed internationally depending on where you access our site and where our service providers operate. We use appropriate safeguards where required.

7. Data Retention

We retain personal data only as long as necessary for order fulfillment, legal obligations, dispute resolution, and legitimate business purposes.

8. Your Rights (EU/UK)

If you are located in the EU/EEA or the UK, you may have rights such as access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority. To exercise these rights, contact privacy@henergysage.com.

9. Your Rights (California)

If you are a California resident, you may have rights including: the right to know what personal information is collected and how it is used/shared, the right to request deletion (with some exceptions), the right to opt out of sale/sharing (including via certain preference signals where applicable), and the right to non-discrimination for exercising privacy rights. Requests can be submitted to privacy@henergysage.com.

10. Security

We use reasonable technical and organizational measures to protect your information, but no system can be guaranteed 100% secure.

11. Children’s Privacy

Our site is not intended for children under 13 (or under 16 where required by law). We do not knowingly collect personal data from children.

12. Contact

Privacy: privacy@henergysage.com
Support: support@henergysage.com